Frequently Asked Questions
FAQ
Getting to the Heart
of Your Curiosities
Navigating a new experience can come with its fair share of questions. Our FAQ page is designed to address the most common queries you might have about our programmes, centres, and more. Delve in to find detailed responses, and equip yourself with the information you need to make informed decisions. If your question isn’t listed, don’t hesitate to reach out — we’re here to assist and guide you every step of the way.
Frequently Asked Questions
Corporate Information
- Established in 1998
- Student Care and Tuition service for children aged 7 – 14 years old
- Largest provider of student care in Singapore
- Preferred service provider of more than 9000 families in Singapore
- Over 30 centres in Singapore
- Student Care (meals, homework supervision and guidance, tuition)
- Tuition and Enrichment Classes
- Holiday Camp
- School-based Student Care
- School-based Enrichment
Pro-Teach goes beyond being just a safe space for students after school by focusing on their growth, learning, and overall development. Here’s what makes Pro-Teach stand out:
- Comprehensive Tuition at No Extra Cost: Standard subject tuition is included in the student care fees, with no hidden charges. (Tuition is only available in community-based centres)
- Tailored Curriculum: As pioneers in level-segregated tuition, Pro-Teach offers a proprietary curriculum that aligns perfectly with the MOE syllabus.
- Experienced Curriculum Team: The dedicated curriculum department comprises experts such as former MOE-trained teachers and a published writer, all committed to developing innovative learning materials and teaching strategies.
- Teacher Excellence: Teachers receive regular training through workshops and a structured professional development roadmap, ensuring they are well-equipped to inspire and support every child.
- Character Building: We were the first student care centre to implement the internationally renowned You Can Do It! Social-Emotional Curriculum, fostering values and character development.
- Global Experience: The team has managed high-end private schools overseas, such as Dong Fang School in Jiangxi, China, and partnered with prestigious institutions like Tsinghua University’s affiliated primary school in Beijing and Cardiem International Language School in Seoul for student exchange programs.
- Recognised Excellence: Pro-Teach’s dedication to quality and innovation has been acknowledged with awards like the Spirit of Enterprise Award (2007) and the SME 500 Award (2023).
Student Care Programme
We’re here to provide more than just care – we’re here to support your child’s growth, learning, and well-being in a safe and nurturing environment. Here’s what you can expect from our student care programme:
- After-School and Holiday Care: We provide after-school care during the school term and full-day care during school holidays, giving you peace of mind no matter the time of year.
- Nutritious Meals: We serve healthier meals to ensure your child stays energised and focused throughout the day.
- Homework Support: Our dedicated team offers guidance and supervision to help your child complete their homework effectively.
- Safe Commutes: We ensure your child’s safety by walking them to and from school or school bus pick-up/drop-off points.
- Quality Tuition: Our curriculum, written by our expert curriculum team, provides engaging and effective tuition to help your child succeed academically (for community-based centres only).
- Fun and Relaxation: We believe in a balanced approach, so your child will have time to unwind with games and entertainment activities.
- Character Building: Using the internationally acclaimed You Can Do It! Social-Emotional Programme, we help Primary 1 students develop strong values and essential life skills. Values education is integrated into activities for all levels during the school holidays, fostering character development and life skills in an engaging and meaningful way.
- Global Learning Opportunities: From overseas learning trips to student exchange programmes, we offer exciting opportunities for your child to broaden their horizons.
- Strong Partnerships: We work closely with parents and schools to support your child’s total well-being and development, creating a strong support system for their growth.
We understand the importance of homework in reinforcing what your child learns at school. That’s why we ensure it’s completed effectively and with care. Here’s how we make it happen:
- Supportive Guidance: A dedicated teacher is always present to supervise and support your child as they complete their school homework, including weekly spelling tasks. If they need help, they can approach a teacher specialising in that subject.
- Quality Checks: Homework is regularly reviewed to ensure it is both thoroughly completed and presented neatly.
- Focused Homework Time: Up to two hours every day is set aside for your child to work on their school assignments in a structured and quiet environment.
- Tailored to Older Students: Primary 4–6 students involved in enrichment classes, supplementary lessons, or CCAs at school may arrive at the centre just in time for tuition, missing the homework session. In such instances, tuition attendance will take priority, and homework will need to be completed at home.
- Flexible Arrangements: We’re happy to make special arrangements if you’d like us to prioritise school homework over tuition classes when needed.
We’re excited to welcome your child to Pro-Teach! To ensure they’re all set for their first day, please pack the following:
- Water bottle: To keep them hydrated throughout the day.
- School bag and stationery: For any homework or activities they’ll be working on.
- Change of uniform or clothes: In case they need a fresh outfit after play or activities.
- Plastic bag for soiled clothing: To keep their belongings neat and tidy.
Kindly have your child’s name printed on every item for identification purposes.
We ensure your child is well-fed and energised during their time with us! Here’s what’s included:
- During school term: Lunch and tea break are provided daily.
- During school holidays: Breakfast, lunch, and tea break are served to keep your child nourished throughout the day.
Our meals are thoughtfully planned to be healthy and balanced, so you can rest assured that your child is in good hands! If you have any specific dietary requirements, please let us know.
Tuition Programme
Your child will receive well-rounded academic support as part of our student care service.
- Subjects offered: English, Mathematics, Science, and *Chinese for all levels, Primary 1 to 6.
- MOE-based syllabus: Our curriculum closely aligns with the Ministry of Education’s syllabus to ensure relevance and effectiveness.
- Holistic progress tracking: Regular updates on your child’s academic progress, behaviour, and character development are shared to keep you informed.
*A few centres do not offer Chinese tuition
Our tuition programme is designed to cater to your child’s individual needs and learning style while building their confidence and academic skills.
- Structured learning framework: Incorporates thinking strategies to enhance studying techniques and exam preparation skills.
- Tailored teaching approach: Lessons are carefully adapted to match your child’s academic level and preferred learning style.
- Balanced learning methods: A combination of teacher-guided and child-initiated activities ensures an engaging learning experience.
- Focus on both process and results: We aim to nurture a love for learning while achieving measurable academic improvements.
- Qualified teachers: Lessons are conducted by experienced teachers chosen through a rigorous selection process.
Absolutely! We provide high-quality materials to support your child’s learning journey.
- Comprehensive materials: Notes on key concepts, practice worksheets, topical tests, and past school exam papers are provided for English, Mathematics, Science, and Chinese.
- MOE-aligned: All materials are created by experienced curriculum specialists and follow the current MOE syllabus closely.
- Exam preparation: Additional revision and exam papers are provided to ensure your child is well-prepared for assessments.
Our tuition programme, conducted 2 hours a day, focuses on equipping your child with the skills and knowledge needed to excel academically. Here’s how each subject is covered:
English Language
- Mastery of grammar structures, vocabulary, and comprehension skills.
- Exam strategies tailored for Grammar/Comprehension Cloze, Synthesis & Transformation, and Comprehension Open-Ended.
- Creative Writing is also offered as an enrichment programme.
Mathematics
- Techniques for solving word problems and applying model-drawing methods.
- Practice with topical papers and regular tests to reinforce concepts.
Science
- Use of concept maps to simplify and understand topics.
- Keyword-based answering techniques for exams.
- Practice through topical tests and past papers.
Chinese (Chinese tuition is not available at a few centres.)
- Focus on comprehension skills, sentence structures, grammar, and vocabulary.
- Hanyu Pinyin and Creative Writing are also offered as enrichment programmes.
We’re committed to supporting your child’s academic success while fostering a love for learning every step of the way!
Our teaching principle is:
“Inspiration in Teaching, Motivation in Learning”
Our goal is to foster a love for learning while empowering children to develop the skills they need for success. Our teachers are dedicated to:
- Building Connections: Engaging with children at their level to create meaningful relationships and a safe, supportive learning environment.
- Igniting Curiosity: Sparking excitement and inspiring a passion for knowledge through creative and engaging teaching methods.
- Encouraging Independence: Cultivating self-directed learners by equipping children with the confidence and skills to take charge of their learning journey.
We believe in teaching that goes beyond academics, shaping not just bright students but well-rounded individuals.
Every child is unique, and their journey of growth takes time. Over our decades of experience educating children, we’ve seen most students show noticeable improvements within 3 to 6 months. However, some children may take a bit more time to adapt as they focus on developing new, positive habits to replace their old ones.
We believe that academic progress begins with nurturing the right attitude towards learning. That’s why we focus on building a strong foundation of motivation and resilience in each child. With patience, encouragement, and consistent support, we are confident that your child will improve.
Partnership with parents plays a crucial role in this process. When we work together, we can create a supportive environment both at home and at our centre, enabling your child to thrive.
Thousands of students have benefited from our Student Care and Tuition Programme, but it’s important to remember that improvement is a journey, not an overnight transformation. At Pro-Teach, we are deeply committed to your child’s growth, development, and total well-being every step of the way.
Enrichment Programme & Holiday Camps
- English Creative Writing with Phonics & Reading for 5-7 years old
- English Creative Writing for P1-6
- Chinese Hanyu Pinyin for 5-6 years old
- A full day programme
- Preparatory Tuition
- Supervised Revision
- Silent Reading
- Inner Peace (Rest and Nap)
- Happiness Curriculum
Teacher Training & Development
Pro-Teach is committed to hiring the best educators to nurture and inspire your child. Our selection process is thorough and designed to identify candidates with the right skills and passion for teaching.
- Rigorous Evaluation: Short-listed candidates undergo a series of stringent assessments, including content knowledge tests and classroom demonstrations, to evaluate their ability to deliver lessons with confidence and clarity.
- Probation Period: Successful candidates are required to complete a 3 to 6-month probation period to ensure they meet our high standards before their employment is confirmed.
Yes, we believe in continuous learning for our educators. At Pro-Teach, teachers attend at least two training workshops annually, designed to support both their personal and professional development.
Our training is divided into two key areas:
- Core Training: Covering education and curriculum studies, classroom management, and positive discipline.
- Skill-Based Training: Focusing on subject knowledge (English, Maths, Science), brain-based teaching techniques, accelerated learning strategies, and character-building with values education.
This ensures that our teachers stay equipped with the latest strategies and tools to provide the best learning experience for your child.
Our teacher-child ratio is an average of 1:20
We take pride in the high calibre of our teaching staff:
- Over 80% of our teachers hold a Diploma.
- Centre Directors all have Degrees or Post-Graduate qualifications, ensuring strong leadership and expertise in education. All our Centre Directors have at least ten years of student care experience.
Registration & Enrolment Procedures
- Contact your preferred centre to check for available spaces.
- If there’s a vacancy, the centre will guide you through the enrolment process.
- If no vacancy is available, your child will be placed on a waiting list, and the centre will notify you as soon as a spot opens up.
- You can check your child’s waiting list status with the centre at any time.
- Alternatively, you can register online by completing our registration form, with seat confirmation based on availability. (Note: Telephone registrations are not accepted.)
Enrolment is based on a first-come, first-served basis (not applicable for school-based centres) and subject to:
- Availability of spaces in the child’s academic level or enrichment course.
- The child being enrolled in a local mainstream school.
For Student Care services
- Registration fee
- Deposit* – equivalent to one month’s fees
- First month’s school fees (including food and tuition)
- Material fees (for community-based centres only)
- Insurance premium
For Tuition & Enrichment course
- Registration fee
- Deposit*– equivalent to one month’s fees
- First month’s school fees
(*Deposit is refundable to offset the last month’s fees, provided a one-month written notice of withdrawal is served on the first day of the month.)
To withdraw your child, a one-month written notice must be submitted on the first day of the month. Failure to do so will result in forfeiture of the deposit.
We’re here to assist you every step of the way – please don’t hesitate to reach out if you have any questions about our registration process.
SCFA Subsidy Scheme
- Student Care Financial Assistance (SCFA)
- Singaporean / Singaporean PR
- One of the parents or siblings must be a Singapore Citizen
- Gross household monthly income not more than S$4,500
- Both parents must be working regularly
- Single-parents must produce proof of status
Gross household income | Fee assistance |
S$1,500.00 & below | S$290.00 |
S$1,501.00 – $2,000.00 | S$280.00 |
S$2,001.00 – S$2,200.00 | S$266.00 |
S$2,201.00 – $2,400.00 | S$251.00 |
S$2,401.00 – S$2,600.00 | S$236.00 |
S$2,601.00 – $2,800.00 | S$207.00 |
S$2,801.00 – $3,000.00 | S$177.00 |
S$3,001.00 – S$3,200.00 | S$148.00 |
S$3,201.00 – $3,400.00 | S$118.00 |
S$3,401.00 – S$3,500.00 | S$118.00 |
S$3,501.00 – S$4,000.00 | S$89.00 |
S$4,001.00 – S$4,500.00 | S$59.00 |
Per capita income criteria only applies to households with 5 or more family members.
Complete an application available at the centre with the following documents:
- Pay-slips of working parents or CPF cpntribution history/IRAS
- Photocopied birth certificate of all members in the household
- Parents’ photocopied NRIC
- Any other legal/official documents to support the application
Health & Safety
- We advise parents not to bring their child to the centre if they are feeling unwell.
- Resting at home allows the child to recover more quickly and comfortably.
- Keeping unwell children at home helps protect the health and well-being of other children at the centre.
- A teacher will attend to the child’s immediate needs and provide care.
- The child will be isolated in a comfortable area to rest and avoid spreading illness.
- Parents will be informed promptly and asked to take their child home or consult a doctor.
- While waiting for parents to arrive, the child’s condition will be closely monitored.
- In case of an emergency, the child will be taken to the nearest hospital or clinic, and parents will be notified immediately.
- Please note that the cost of any medical treatment will be borne by the parents.
Parents are kindly reminded to update the centre manager with any changes to emergency contact numbers to ensure we can reach you when needed.
We prioritise the safety and well-being of every child in our care through the following practices:
- Health Checks: Children are screened upon arrival for signs of illness.
- Authorised Pick-Up: Only authorised individuals are allowed to pick up children.
- Medication Administration: Medication will only be given if it is prescribed specifically for the child and authorised by the parents.
- Monitored Access: Entrance and exit doors are kept closed and monitored at all times.
- Jewellery Policy: Children are not allowed to wear jewellery at the centre for safety reasons.
- Visitor Supervision: Visitors are accompanied at all times while in the centre.
- Hygiene Standards: Toilets are cleaned at least once daily, and floors are mopped daily to maintain a clean and healthy environment.
- These measures reflect our commitment to providing a safe, supportive, and healthy space for every child in our care.
General Enquiries
Our general operating hours are:
- Monday to Friday: 12:00pm – 7:00pm (school terms)
- Monday to Friday: 7:00am – 7:00pm (school holidays)
Please note that we operate from Mondays to Fridays, with the following exceptions:
- Gazetted public holidays
- Chinese New Year’s Eve
- Teacher’s Day
- Christmas Eve and New Year’s Eve (centres close at 2:00pm on these days)
- School Official Closures (for school-based branches only)
- MCYS-approved closure days
In accordance with MCYS regulations, childcare and student care centres are entitled to close for 5.5 days per year at their discretion, in addition to gazetted public holidays.
Kindly be advised that no make-up classes or fee refunds will be provided for lessons missed due to these public holidays or centre closures.
We recommend contacting the branch your child is enrolled in to confirm specific closure dates and ensure you are aware of any updates. Thank you for your understanding!
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- Yes, fees remain payable even if your child is absent due to illness or vacation. This is because your child’s name is kept in the class register, and their place at the centre is reserved until they return.
- Fees are only discontinued after your child has officially withdrawn from the centre.
